I joined Hanna Hasl-Kelchner on her podcast, Business Confidential Now. We had a great conversation, and there were three questions in particular that Hanna asked of me that resonated closely with what we talk about in our program.

“What’s the ROI on that?” I’m sure you’ve heard this question, or asked it yourself, in any role you might have in a business. As the founder of a professional development organization, I also hear it frequently.

Awareness.

That was the word my client and I recently focused on during a meeting when I felt the power of coaching firsthand.

During a conversation with an executive coach, something really hit home: “It’s one thing to have the experience to coach, but having the skill set is entirely different.”

When some people think about coaching, they think it involves simply listening. But coaching is about much more than that — it is about building a relationship, more specifically a partnership.

Over the past 10 years, I’ve held jobs in many different fields, from the U.S. military to large corporations. Even with such a wide range of experience, there was one theme I noticed in all of my jobs: The workplace always had its fair share of dysfunction.