“What’s the ROI on that?”
I’m sure you’ve heard this question, or asked it yourself, in any role you might have in a business. As the founder of a professional development organization, I also hear it frequently.
It’s actually a fascinating question. I believe that, intuitively, we all understand that if we invest in and develop our people, then our “results” for those people will likely improve. Which ultimately improves the organization.
But in the business world, we are compelled to use traditional metrics and parameters that gauge the health of our business. These institutionalized parameters drive us to inquire about the ROI for many things — including “soft” investments like people development. (more…)